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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

advocacy negotiation mediation conflict resolution

group facilitation leadership motivation

interpersonal communication

liaison networking with service providers agencies

project management including planning budgeting organising

research skills projectprogram evaluation

support multiple agencies and service providers to deal with multiple problems

work independently with limited supervision and as part of a team

work with a broad range of diverse groups in the affected community

work with the media

Required Knowledge

characteristics of common emergency events together with related impacts recovery needs and issues

community profiling community development principles and practices

continuous improvement principles

depending on the work role or services provided specific knowledge of particular groups or issues such as alcohol and other drugs risk of self harm common mental health issues eg trauma cultural and linguistic diversity Aboriginal and Torres Strait Islander issues social policy social action and social change

funding sources and their policies and strategies for encouraging community input and participation

information dissemination public speaking using the mass media

principles of negotiation and mediation

relevant legislativeregulatory framework localstateterritory emergency management arrangements and recovery programs

structure processes and characteristics of community based organisations

Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

communicate effectively with community members with diverse needs perspectives and cultural backgrounds

work with community members to develop effective recovery strategies

provide accurate information and advice as necessary

provide links to external networks expertise and resources as necessary

empower the community to achieve sustainable recovery

Consistency in performance

Competency should be demonstrated in a range of contexts such as

throughout the life of a recovery operation

during components of a number of operations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed supporting community members to develop implement and evaluate recovery strategies and activities in the workplace or in a simulated workplace environment

Specific resources for assessment

Access is required to the opportunity to support community members during the recovery process in an actual or simulated emergency situation

Guidance information for assessment

This unit contains many transferable skills such as communication consultation research and analysis skills that can be applied in the emergency recovery context Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge

Summative assessment may not be possible in a realworld environment and assessors should confirm that simulated environments are sufficiently complex to be realistic

Range Statement

Recovery plans and arrangements may include:	arrangements specified in legislation or regulation organisational or jurisdictional emergency recovery policies or procedures, including media protocols existing recovery plans, agreements or memoranda of understanding local planning regulations, development controls and environmental plans
Stakeholders may include:	staff client groups decision makers members of the public community groups industry groups public and private sector organisations non-government organisations elected officials
Networks may include:	business owners rate payers associations chambers of commerce community groups local organisations directly affected by the emergency NGOs Government agencies
Issues and concerns may include:	access to education and training, health services, childcare access to public information/services for people with different cultural and linguistic backgrounds apparent rifts in community, social cleavage, isolation, apathy, bereavement business continuity, economic sustainability community displacement, lack of housing, loss of infrastructure damage to built and/or natural environments increased school absenteeism, domestic violence, child abuse, crime statistics lack of employment, financial/income support
Recovery strategies may include:	accessing recovery funds, assistance and resources collection and analysis of information about impacts, needs and issues to inform recovery planning consideration of locality development model development of community infrastructure, programs and support development of self-help processes empowerment and ongoing support of new leaders engaging non-represented individuals and groups initiation of community action, community projects, community planning keeping families intact promotion and enhanced accessibility/relevance for existing services to a wider group of people provision of information for the public and media working within local frameworks (e.g. local councils, local organisations and business)
Resources may include:	general office equipment external expertise such as community development workers with relevant recovery experience funds (including petty cash) and project budget local intelligence and information administrative assistance background information such as: recovery management plans literature dealing with program and project development funding submissions business/calling cards directories (local community resources, street, existing local and recovery services) mobile phone UHF radio laptop computer